General conditions of sale of camping le Frêche à l'âne
In order to benefit from the services offered by the Frêche à l’âne campsite, we ask you to read the general conditions below carefully. These conditions govern the sale of holidays and are valid at the time the order is placed. The fact of booking a stay implies the complete adhesion to our general conditions.
The reservation only becomes effective after the campsite has agreed to it, after receipt of the deposit and after receipt of either the duly completed and signed reservation contract, or after acceptance of the general terms and conditions of sale when booking online.
Reservations are only binding on Le Frêche à l’âne campsite if the campsite has accepted them, which the campsite is free to do or refuse, depending on availability and, in general, on any circumstances likely to affect the execution of the reservation made. The Frêche à l’âne campsite offers family-oriented holidays, in the traditional sense, and the accommodation is specially designed for this purpose. The Frêche à l’âne campsite reserves the right to refuse any reservation that is contrary to this principle, or that seeks to divert it.
The reservation of a camping pitch or a rental is made on a strictly personal basis.
Under no circumstances may you sublet or transfer your reservation without the prior consent of the campsite.
Minors must be accompanied by their parents or legal guardians.
The basic package includes a pitch for a vehicle, tent, caravan or camper van for 1 or 2 persons, access to the sanitary facilities and the
access to sanitary facilities and reception facilities.
Rental of mobile homes and rental of canvas lodges
The rental accommodation is fully equipped. The basic package is from 1 to 6 places depending on the type of accommodation.
The Frêche à l’âne campsite reserves the right to refuse access to the campsite to groups or families with more than
with a number of participants higher than the capacity of the rented accommodation.
The campsite le Frêche à l’âne offers the booking fees on rentals and bare pitches.
Any reservation of more than 4 accommodations by the same person or by different persons who know each other and who are travelling together for the same reasons on the same dates of stay at the campsite le Frêche à l’âne is considered as a group.
The accommodation offered on the campsite’s commercial website is exclusively intended for individual customers.
For any group booking request, you must contact the campsite by telephone, by e-mail or via our “Contact” page. The campsite reserves the right to examine the reservation request before accepting or refusing it.
PRICES AND TOURIST TAX
The prices indicated on our website and in our brochure are in euros, including VAT (at the current rate: any change or modification of the rate as well as any change in the taxes applicable to your stay, at the date of invoicing, may be reflected in the price of your stay).
The tourist tax (0.50€/day/adult) is not included in the price.
For bookings made more than 30 days before the start of the stay, a deposit of 25% of the price of the services booked must be paid to the campsite on booking. The balance must be paid at the latest 30 days before the start of the stay.
For reservations made less than 30 days before the start of the stay, the full payment must be made at the time of booking at the campsite.
If you have not made a reservation, the balance of your stay in a bare pitch must be paid at the latest the day before your departure from the campsite or on the day of your arrival.
If you have not made a reservation, the balance of your rental stay must be paid on the day of arrival at the campsite.
CANCELLATION AND MODIFICATIONS
1. Modification of your reservation
The client may request a change to his stay at the campsite (dates and/or type of accommodation) on written request to the campsite (by post or e-mail), subject to availability and possibilities. No postponement will be accepted for the following season. In the absence of a modification, the Client must make his stay under the initial booking conditions or cancel it according to the cancellation conditions.
Any request to increase the length of your stay will be carried out according to availability and the current rates.
Any request to reduce the length of your stay is considered as a partial cancellation and will be subject to the cancellation and interruption of stay conditions.
2. Unused services
Any stay that is interrupted or shortened (late arrival, early departure) due to your fault cannot give rise to a refund.
In the absence of a written message specifying that you have had to postpone your arrival date, the pitch or accommodation becomes available 24 hours after the arrival date stipulated in the rental contract, and full payment of the services is required.
3. Cancellation by the campsite le Frêche à l’âne
In case of cancellation by the campsite, except in case of force majeure, the stay will be fully refunded.
However, this cancellation cannot give rise to the payment of damages.
4. Cancellation by the client
For any stay cancelled more than 30 days before the date of arrival, the deposit and the possible subscription to the cancellation insurance will be retained by the campsite.
For any stay cancelled less than 30 days before the arrival date or in case of no-show at the campsite, the total amount of the rent and the possible cancellation insurance premium are due and retained.
5. Cancellation-Interruption Insurance
We advise you to take out cancellation and interruption insurance when you make your reservation.
Our partner Gritchen Affinity undertakes to reimburse all or part of the sums paid in the event of cancellation of your stay or early departure under certain conditions (illness, accident…): Download the General cancellation conditions.
In the event of cancellation, inform the campsite of your withdrawal as soon as an event preventing your departure occurs by post or by e-mail. If the claim is foreseen in the general conditions, notify the insurer within 48 hours and provide all necessary information and supporting documents.
Insurance rate: 2.50% of the total amount of the stay.
Camping pitches: Pitches are available from 12 noon on the day of arrival and must be vacated before 12 noon on the day of departure
Rental accommodation: On the day of your arrival, you will be welcomed from 4pm, and on handing over the keys to your accommodation, a deposit of 200€ per accommodation will be requested. It will be returned to you on the day of your departure, after an inventory of fixtures.
2. During your stay
It is the camper’s responsibility to take out insurance: the camper is responsible for the surveillance of his personal objects (bicycles, etc.). The campsite declines all responsibility in case of an incident for which the camper is liable. All guests must comply with the internal regulations. Each tenant is responsible for any disturbance or nuisance caused by persons staying with or visiting him/her.
Rental accommodation : On the day of departure indicated on your contract, the rental accommodation must be vacated before 10 am. The accommodation will be returned in a clean and tidy condition, and the inventory will be checked. Any broken or damaged objects will be charged to you, as well as the restoration of the premises if necessary. The deposit will be returned to you at the end of your stay, after deduction of the compensation deducted, on the basis of supporting invoices, for any damage noted in the inventory of fixtures on departure. The withholding of the deposit does not exclude additional compensation in the event that the costs exceed the amount of the deposit.
If the accommodation has not been cleaned before your departure, you will be charged a cleaning fee: 50€ for a 1-bedroom mobile home or a canvas lodge, 60€ for a 2-bedroom mobile home and 70€ for a 3-bedroom mobile home.
For any delayed departure, you may be charged an additional day at the current nightly rate.
Pets are allowed in the campsite and in some of the accommodation (only 1 pet per accommodation), except for dogs of the 1st and 2nd category. When they are allowed, they must be kept on a leash at all times. They are not allowed in the food shops or in the buildings and must not be left alone on the pitch or in the accommodation. Vaccination records for dogs and cats must be up to date.
You expressly authorise the campsite to use all photographic and video material, of you and the people staying with you, which may be taken during your stay, without compensation: The only purpose is to promote and animate the campsite and in no way to damage your reputation.
We would also like to inform you that the campsite is under video surveillance. In accordance with the legislation in force, a request has been made to the prefecture.
All complaints relating to the conditions of your stay must be made to the management on the spot to enable them to find an immediate solution. If you are not satisfied with the response, you may refer the matter to the CM2C Mediation Centre.
You can do this by filling in the form on the Internet: https://cm2c.net/
Referral by e-mail: email@example.com
Referral by post: 14 rue Saint-Jean 75017 PARIS
Telephone: 06 09 20 48 86
RESPONSIBILITY OF THE CAMPSITE
The client expressly acknowledges that the campsite cannot be held responsible for the communication by its partners or by any third party of false information mentioned in the brochure or on the website of the Frêche à l’âne campsite concerning the reception sites, and in particular the presentation photos, descriptions, activities, leisure activities, services and dates of operation.
The client expressly acknowledges that the campsite cannot be held responsible for any false information mentioned in the brochure or on the website of the Frêche à l’âne campsite concerning the reception sites, and in particular the presentation photos, the descriptions, the activities, the leisure activities, the services and the operating dates.
All photos and texts used in the brochure or on the website of Camping le Frêche à l’âne are non-contractual. They are only indicative. It may happen that certain activities and facilities offered by the campsite and indicated in the description in the brochure are cancelled, particularly for climatic reasons or in the event of force majeure as defined by the French courts.
DATA PROCESSING AND FREEDOM
The information you provide when you place your order will be used by the campsite’s internal departments to process your order and to strengthen and personalise communication and the services reserved for the campsite’s customers according to your interests. In accordance with the French Data Protection Act of 6 January 1978, you have the right to access, rectify and oppose any personal data concerning you. To do so, simply send us a request by mail to the following address, indicating your name, first name and address:
Camping le Frêche à l’âne – 6 rue du champ Saint-Paul – 22550 Pléboulle.
By booking at the Camping Le Frêche à l’Âne (6 rue du Champ Saint-Paul, le bourg, 22550 Pléboulle) you agree to receive information and e-mails from the Dinan-Cap Fréhel tourist office.
The information collected in this form is recorded in a file used by the Dinan-Cap Fréhel Tourist Office, to enable you to receive information of interest to you and proposals for experiences according to your interests.
They are kept for 3 years and are only intended for the Dinan-Cap Fréhel Tourist Office and the Camping Le Frêche à l’Âne — In accordance with the law on “information technology and freedom”, you can exercise your right of access to data concerning you and have it rectified by contacting the organisation: Dinan-Cap Fréhel. 9 Rue du Château, 22100 Dinan, Tel. 03 23 05 50 14 e-mail: firstname.lastname@example.org
Dear customers, as these elements are necessary to avoid any misunderstanding, we thank you for your trust and wish you a pleasant stay.